How To Have Courageous Conversations 'The Positive Way' A Workbook for Managers

Turn The Dread Of Every Manager Into A Strength

Having difficult conversations with members of your team or direct reports takes courage. Unfortunately it is also something every manager has to face. But it can be done, and done well. With our 8 page step-by-step guide and 4 fill-in sections for you to use and re-use for every courageous conversation you have to have you can turn this into one of your strengths as a manager.

Achieve your objectives with this Workbook for Managers

Whether they're underperforming, undermining their colleagues, not training their own subordinates or damaging relationships with clients, having difficult conversations with the staff you manage in a way that is productive, rather than adversarial, can seem daunting. Here Sarah Lewis, author of Positive Psychology At Work and Positive Psychology And Change, draws on her 25 years of experience across the world in helping leaders and managers to work in a more positive and appreciative way to guide you through your own courageous conversations.

Product Information for How to have Courageous Conversations

This booklet includes: 

1. A step-by-step guide to:

   • Building up your confidence in your ability to handle these conversations, even with difficult team members and reports.

   • Getting into the mindset for having a productive conversation.

   • Planning your objectives for the conversation.

   • Opening the conversation in a non-confrontational yet non-apologetic manner.

   • Guiding both 'they just plain did something wrong' and 'an honest misunderstanding on their part' conversations towards your objectives.

   • Where to end the conversation and how to follow it up.

2. Fill-in sections to help you:

   • Draw on past examples to realise your own existing strengths in this area and other factors that can help make this conversation a success.

   • Plan your conversation by stating your minimum and maximum objectives and how you will realise when you've achieved them.

   • Plan the opening of the conversation by setting down what you can share and what the most generous interpretation is that you can reasonably put on their actions is.

   • Evaluate your own performance.

Copyright Appreciating Change, 2016, All rights reserved. Reproduction or re-sale of this e-book without permission is prohibited.

Shipping, Discount, Payment and Customs 

1. For customers outside of the UK (other than in the US), customs duties may be charged on your order, unfortunately we cannot pay these or incorporate them into our prices, they are your responsibility to pay. You should be contacted by your domestic postal carrier to pay these if incurred.
2. For bulk orders of over 10 packs please contact us with your requirements. We may be able to offer a discount.
3. If you have any incompatibility issues with our automated online payments system please contact Jem Smith directly to arrange alternative payment options at: jemsmith@acukltd.com
4. Further shipping information underFAQ